Delete your O2Lock account

This is how to delete your account in the O2Lock app, from One2Lock, and the data that goes with it.

In the app

1. Open O2Lock and sign in.
2. Open Management: tap the gear on the main screen, or swipe left.
3. Choose Delete account and confirm.

The account is deleted straight away.

Without the app

Email info@one2lock.com from the email address you sign in with, with the subject “Delete my O2Lock account”. If you signed in with Apple and chose to hide your email address, tell us so, and we will find your account with you. We delete it within one month and confirm by email.

What is deleted

• Your account: email address, name, password hash or Apple/Google sign-in identifier, and any contact details an administrator added.
• Your access to every lock, on every phone. Invitations you sent that nobody has used yet stop working.
• Feedback you sent from the app.

If you own a lock, you stop owning it. If nobody else owns it, the card that came in its box can claim it again.

What is kept

• The history of each lock (when it was opened, and whether it worked) is kept for the lock's owner, but no longer linked to you.
• Administrative records keep that an account was deleted, by its number, without your email address.

Our privacy policy describes the data we process and your rights.